Tuesday, January 27, 2026

Towards IT automation thanks to AI Agents

Helikai joined The IT Press Tour this week in California and it was a pleasure to meet again Jamie Lerner, former CEO of Quantum, and Ross Fujii, previously also at Quantum as CDO.

Helikai is a mission-driven AI company focused on accelerating enterprise business transformation through specialized AI agents that automate discrete workflows and deliver measurable business outcomes. Its core philosophy is "micro AI": purpose-built agents that perform narrowly defined tasks with enterprise-grade accuracy and predictable cost, scope, and timelines, rather than broad, general-purpose AI models. This approach is designed to reduce hallucinations, improve reliability, and enable rapid deployment of automation in real-world business environments.


The Helikai platform consists of several key components. Helibots are pre-built AI agents for specific workflows across enterprise IT, healthcare, media and entertainment, legal, and data infrastructure. SPRAG (Secure Private Retrieval Augmented Generation) integrates large language models with private enterprise data in secure on-premises or isolated cloud environments, providing grounded, traceable, and compliant AI outputs. KaiFlow is a human-in-the-loop orchestration layer that embeds oversight, audit trails, and decision checkpoints into automated workflows, while Mālama optimizes AI performance and resource consumption for scalable deployment. 


Helikai’s engagement model starts with AI workshops to assess organizational maturity (using frameworks such as MITRE’s AI Maturity Model), identify high-impact low-risk automation opportunities, and select appropriate agents. Agents are trained on customer-specific proprietary data, integrated into enterprise systems, validated against KPIs, and continuously updated as data and models evolve. Deployment options include fully on-premises, private cloud, hybrid, and SaaS models, with strict data isolation and security controls to address enterprise concerns about data leakage and compliance.


Use cases span multiple domains. In enterprise IT and business operations, agents automate document processing, ERP workflows, semantic search, onboarding, IT service desk tasks, analytics, and revenue optimization. In life sciences and healthcare, agents support experimental data capture, literature mining, clinical documentation, trial matching, and predictive population health analytics. Media and entertainment applications include content generation, translation, dubbing, metadata tagging, colorization, and automated workflows. The platform emphasizes combining deterministic automation with AI-driven components to achieve enterprise-grade accuracy and governance. 


Overall, Helikai positions itself as an enterprise-focused agentic AI platform that integrates tightly with corporate data and systems, enabling organizations to build proprietary AI capabilities, automate complex workflows, and achieve faster, more reliable business outcomes while maintaining strict security, governance, and human oversight.

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